There are several ways to contact Telkom Kenya customer care. Here are some of the most popular methods:
Call Telkom Kenya customer care:
- Dial 100 from your Telkom Kenya mobile phone.
- Select the language you prefer.
- Press 2 for customer care.
- You will be put on hold while you wait for an agent to answer your call.
Email Telkom Kenya customer care:
- Go to the Telkom Kenya website: https://telkom.co.ke/
- Click on the “Contact Us” tab.
- Click on the “Email Us” option.
- Fill out the form with your name, email address, phone number, and a brief description of your issue.
- Click on the “Submit” button.
Visit a Telkom Kenya store:
- Go to the Telkom Kenya website: https://telkom.co.ke/help-center/shop-locator/
- Click on the “Store Locator” tab.
- Enter your address or city in the search bar.
- A list of Telkom Kenya stores near you will be displayed.
- Click on the store you wish to visit.
- The store’s address, phone number, and hours of operation will be displayed.
Use the Telkom Kenya self-service portal:
- Go to the Telkom Kenya website: http://myaccount.telkom.co.ke/
- Log in to your Telkom Kenya account.
- Click on the “Help Center” tab.
- Browse through the FAQs or search for specific topics.
- If you can’t find what you’re looking for, you can create a support ticket.
Use the Telkom Kenya mobile app:
- Download the Telkom Kenya mobile app from the Google Play Store or Apple App Store.
- Open the app and log in to your Telkom Kenya account.
- Click on the “Help Center” tab.
- Browse through the FAQs or search for specific topics.
- If you can’t find what you’re looking for, you can create a support ticket.
Use social media:
- Follow Telkom Kenya on Twitter or Facebook.
- Send Telkom Kenya a private message with your question or issue.
In addition to the methods above, you can also contact Telkom Kenya customer care through live chat on the Telkom Kenya website.
Please note that Telkom Kenya customer care is available 24 hours a day, 7 days a week.
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