Telkom Kenya Call Forwarding Tutorial

Telkom Kenya Call Forwarding Tutorial

Call forwarding, also known as call diversion, is a telephony feature that allows incoming calls to be redirected to another destination. Telkom Kenya offers call forwarding services, providing customers with the flexibility to manage their incoming calls effectively. Here’s a comprehensive guide to call forwarding with Telkom Kenya, including the activation and deactivation procedures.

Telkom Kenya Call Forwarding Tutorial

Call Forwarding Features

Telkom Kenya provides various call forwarding options, allowing users to redirect calls based on different conditions. These features include:

  • Voicemail: Activate call forwarding to voicemail immediately, on busy, or on no reply.
  • Block Call Plus: Administer call blocking to prevent specific numbers from reaching you.
  • Prepaid Administration: Manage call forwarding settings for prepaid accounts.
  • Speed Dial: Set up speed dialing for frequently contacted numbers.
  • Urgent Call: Define an urgent call destination for specific scenarios.
  • Call Waiting: Activate or deactivate call waiting to manage incoming calls effectively.
  • CLIR (Calling Line Identification Restriction): Make calls with identity restricted.

Activation and Deactivation

To activate or deactivate call forwarding with Telkom Kenya, users can utilize specific codes or settings on their mobile devices. Here are some common activation and deactivation codes:

  • Activate Call Forwarding: Dial *21*DN# to immediately forward calls to a specific number.
  • Deactivate Call Forwarding: Dial #21# to disable call forwarding.
  • Activate Call Forwarding on Busy: Dial 58DN# to forward calls when the line is busy.
  • Deactivate Call Forwarding on Busy: Dial #58# to disable call forwarding on busy.
  • Activate Call Forwarding on No Reply: Dial 61DN# to forward calls when there’s no reply.
  • Deactivate Call Forwarding on No Reply: Dial #61# to disable call forwarding on no reply.

How to Divert Calls to Voicemail

Diverting calls to voicemail is a convenient way to manage incoming calls when unavailable. Regardless of the provider, including Telkom Kenya, users can divert calls to voicemail using specific procedures. Here’s a general guide on how to divert calls to voicemail:

  1. Open your Phone app.
  2. Tap on the three vertical dots.
  3. Select Calling Accounts.
  4. Choose your Telkom Kenya line.
  5. Tap on Call Forwarding.
  6. Select the appropriate option, such as Always Forward, When Busy, When Unanswered, or When Unreachable.
  7. Enter the number to which you want to divert calls.

Additional Information

For further assistance with call forwarding or other Telkom Kenya services, customers can refer to the Telkom Kenya Help Center or contact Telkom at 100.

Telkom Kenya’s call forwarding features provide users with the flexibility to manage their incoming calls effectively, ensuring that they never miss important communications, even when unavailable.

For more detailed information, users can refer to the official Telkom Kenya website or contact Telkom Kenya customer support for personalized assistance.

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