The Standard Gauge Railway (SGR) in Kenya has revolutionized the way people travel, offering modern amenities and efficient services. To make your SGR journey even more convenient, you can book your tickets online. In this blog post, we will walk you through the steps to book your SGR tickets online.
How to Book SGR Online: A Step-by-Step Guide
Step 1: Visit the Official SGR Online Booking Website
Open your web browser and visit the official SGR online booking website at https://metickets.krc.co.ke/. Alternatively, you can use the Madaraka Express website. The websites are user-friendly and designed to provide you with all the information you need for a seamless booking experience.
Step 2: Select Your Journey Details
Once you’re on the website, you will be prompted to select your journey details. This includes choosing your departure and destination stations, train type, and travel date. Make sure to double-check your selections to avoid any errors in your booking.
Step 3: Choose Your Class and More
The SGR offers different classes, including Economy Class and First Class. Select the class that suits your preferences and budget. You can also choose between intercounty (morning train) and express (afternoon and night train) train types.
Step 4: Provide Personal Details
You will need to provide your personal details, including your name, ID number, and contact information. Make sure to double-check the information you enter to avoid any errors in your booking.
Step 5: Make Payment
SGR offers multiple payment options, with the most prominent being mobile money service, M-Pesa. Enter your M-Pesa mobile number and click “proceed to payment” and follow the instructions to complete the payment process. Be sure to keep the payment confirmation for your records.
Step 6: Receive Your SGR E-Ticket
Once your payment is confirmed, you will receive an SGR e-ticket via email. Print it out and present it when boarding the train.
How to pay for SGR tickets online
To pay for SGR tickets online, you have several options:
- M-Pesa: The most prominent payment option is M-Pesa, a mobile money service in Kenya. Enter your M-Pesa mobile number on the payment section and follow the instructions to complete the payment process.
- MPESA App: You can also use the MPESA App to book your SGR tickets. Follow the steps provided in the app to complete the booking and payment process.
- Debit/Credit Card: Some platforms allow you to pay for your SGR tickets using a debit or credit card. However, this option may incur an extra facilitation fee.
- USSD: If you prefer to book your SGR tickets through your phone, you can use the USSD method by dialing *639# and following the prompts to select your preferred train type and booking details.
Remember to keep your payment confirmation for your records and present it when boarding the train.
Read also: Latest SGR Online Booking Via MPESA Charges
what is the cancellation policy for SGR tickets booked online
The cancellation policy for SGR tickets booked online is as follows:
- Cancellation window: Passengers can cancel their tickets up to 48 hours before the travel date for individuals and 72 hours for groups.
- Cancellation fee: A 30% fee of the ticket price is applied when you cancel your ticket.
- Refund process: To cancel your ticket and get a refund, you need to apply for the refund not later than 48 hours and 72 hours before travel. You can change your ticket details and pay the 30% cancellation fee to receive a new ticket.
- Damaged or defaced tickets: No refunds will be given for damaged or defaced tickets.
- Rescheduling: Passengers can reschedule their tickets up to 48 and 72 hours before the travel date for individuals and groups, respectively. Rescheduling attracts a 10% fee of the ticket price. Note that a rescheduled ticket is not eligible for a refund.
To cancel your SGR ticket online, follow these steps:
- Visit your closest SGR terminal.
- If you booked online or through USSD code, print your ticket using your reference number.
- While at the station, check train availability and book another SGR ticket.
- Go to the counter and express your interest to cancel the ticket before the train leaves.
- Get your refund less 30%.
Remember that you can always get in touch with SGR customer care for any inquiries about refunds and reschedules.
Latest SGR Routes and Fares
The Standard Gauge Railway (SGR) in Kenya offers various routes and fares for passengers. The most popular route is the Nairobi-Mombasa route, with other routes connecting to different stations along the way[3]. Here are some key points about SGR routes and fares:
- Nairobi-Mombasa route: The cost of traveling by SGR on First Class from Nairobi to Mombasa has increased by Ksh. 1,500, making the total fare Ksh. 10,500. Economy Class passengers on the same route will pay Ksh. 500 more, with the new fare being Ksh. 2,500.
- Other routes: The SGR also offers services such as the Madaraka Express, Nairobi Commuter Rail Service, and Kisumu and Nanyuki Safari trains. However, the fare prices for these routes are not provided in the search results.
- Fare increase: The SGR fares were increased by Ksh. 1,500 for First Class and Ksh. 500 for Economy Class on the Nairobi-Mombasa route. This increase was attributed to changes in the energy and petroleum sector, where fuel prices have risen.
- Advance booking: Passengers can book their SGR tickets online, through the MPESA App, or by using the USSD code. Advance booking is recommended to secure the best seats and fares.
Please note that the fare prices for other routes may vary, and it is recommended to check the official SGR website or local travel agencies for the most up-to-date information on routes and fares.
Conclusion
Booking an SGR ticket online is a convenient and efficient way to secure your seat on the train. By following these steps, you can ensure a smooth and hassle-free booking process. Remember to double-check your booking details and keep your payment confirmation for your records. Happy travels!
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