Telkom Kenya App: A Comprehensive Guide

Telkom Kenya App: A Comprehensive Guide

Telkom Kenya, one of the leading telecommunications providers in Kenya, offers a suite of mobile applications to enhance its customers’ experience. Among these, the My Telkom app stands out as a comprehensive self-care platform that empowers users to manage their accounts, purchase bundles, and access a range of services conveniently.

This guide delves into the features, benefits, and usage of the My Telkom app, providing a thorough overview for both new and existing users.


Telkom Kenya App: A Comprehensive Guide

The My Telkom app encompasses a wide array of features designed to streamline account management and provide a seamless user experience. Key features include:

Account Management

Telkom Kenya App
  • View account balance and usage: Users can check their airtime balance, voice bundle balance, and data bundle balance in real-time.
  • Top up airtime and bundles: Replenish airtime and purchase data, SMS, and voice bundles directly through the app.
  • Manage Ziada loyalty points: Earn, track, and redeem Ziada loyalty points for various rewards.
  • Check call history and SMS inbox: View recent call history and access received SMS messages within the app.

Service Management

  • Activate and deactivate services: Manage the activation and deactivation of various Telkom services, such as international calling and roaming.
  • Subscribe to and unsubscribe from services: Enroll in and unsubscribe from Telkom’s value-added services, including caller tunes and news alerts.
  • Configure call forwarding and voicemail: Set up call forwarding rules and manage voicemail settings directly through the app.

Additional Features

  • Raise queries and complaints: Contact Telkom customer care directly through the app to address any issues or inquiries.
  • Locate Telkom retail shops: Find nearby Telkom retail shops using the app’s integrated map feature.
  • Access Telkom social media pages: Connect with Telkom’s social media channels for updates, promotions, and customer support.
  • Stay informed with notifications: Receive real-time notifications about account updates, offers, and service announcements.


Telkom Kenya App

The My Telkom app offers numerous benefits to its users, including:

Convenience and Accessibility

  • Manage account anytime, anywhere: Access account information, purchase bundles, and manage services from anywhere, at any time.
  • Eliminate the need for physical interactions: Reduce the need to visit Telkom offices or retail shops for routine account management tasks.
  • Simplified service management: Easily activate, deactivate, and subscribe to various services without hassle.

Enhanced Customer Experience

  • Real-time account updates: Stay informed about account balances, usage, and service status in real-time.
  • Personalized experience: Receive tailored offers and promotions based on usage patterns and preferences.
  • Direct access to customer care: Reach Telkom customer care representatives promptly and efficiently.

Cost Savings

my telkom app 3
  • Avoid additional fees: Replenish airtime and purchase bundles directly through the app without incurring additional charges.
  • Track usage and optimize spending: Monitor usage patterns and make informed decisions to optimize spending.
  • Redeem Ziada points for rewards: Earn and redeem loyalty points for valuable rewards, effectively reducing overall expenses.


The My Telkom app is available for Android and iOS devices.

Users can download the app from their respective app stores and register using their Telkom mobile number.

It has 100K+ downloads on Google playstore.

Once registered, users can log in using their registered mobile number and password to access the app’s comprehensive features.


The My Telkom app stands as a powerful tool for Telkom Kenya customers, empowering them to manage their accounts efficiently, access a range of services conveniently, and enjoy a seamless user experience. With its user-friendly interface, comprehensive features, and real-time updates, the My Telkom app has become an indispensable tool for Telkom Kenya subscribers.

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