Fix Passport Tracking Number Not Found In Kenya

Fix Passport Tracking Number Not Found In Kenya

Passports are essential documents, particularly when it comes to international travel. However, the process of obtaining one can be a bit challenging, with various stages of passport processing to navigate before you finally have that precious travel document in your hands.

It’s during these stages that you might encounter delays or issues like a passport tracking number not found, which can be quite inconvenient, especially if your travel plans are time-sensitive.

In this article, we’ll explore how to resolve the common problem of “Passport Tracking Number Not Found” in Kenya.

Understanding the Importance of Passport Tracking

When it comes to passport-related matters, being able to track the progress of your application is crucial. It offers peace of mind and keeps you informed about the status of your valuable travel document.

In Kenya, passport applications are primarily processed online through the eCitizen platform, which hosts a wide range of government services spanning over 100 ministries, counties, departments, and agencies.

To get started, you’ll need to create a personal account on the eCitizen platform because third-party passport applications are not permitted.

Once you’ve registered and logged into your eCitizen dashboard, you can initiate your passport application by using the ‘Directorate Of Immigration Services’ menu.

This is where you’ll provide your personal information, make payments according to the various Kenyan passport charges, and book a passport appointment for your biometrics to be taken.

It’s during this biometrics session that you’ll receive a passport tracking number, indicated on the photo token receipt.

This tracking number is essential for monitoring the status of your passport and determining when it’s ready for collection.

To use the Kenya passport tracking number, navigate to the Posta Kenya portal provided in the SMS alert, input the passport tracking number, and click on ‘Track My Passport.’ However, amid the excitement of planning your trip, you might encounter a familiar error message that says, “Sorry! Tracking Number Not Found.”

Reasons for ‘Passport Tracking Number Not Found’ in Kenya

While encountering the ‘Passport Tracking Number Not Found’ error can be disheartening, understanding the potential reasons behind it can help you address the issue effectively. Some of the common factors contributing to this error include:

  1. Incorrect Search Query: This could be the result of a typo while entering the tracking number into the Posta Kenya passport tracking system.
  2. Technical Glitches: These glitches may occur during periods of high application volumes, leading to delays in updating the Posta Kenya tracking system.
  3. Passport Not Printed: Another valid reason for encountering the ‘Passport Tracking Number Not Found’ error is that the physical passport hasn’t yet undergone the printing process. Passport printing usually occurs during the production stage, following the verification and approval of your submitted information.

How to Fix ‘Passport Tracking Number Not Found’ in Kenya

Now that you have a better understanding of why this issue occurs, let’s explore how to resolve the “Passport Tracking Number Not Found” problem in Kenya:

a) Verify the Accuracy of the Tracking Number: As mentioned earlier, the error can occur due to incorrect digit entry or omissions when inputting the 10-digit tracking number into the Posta Kenya passport tracking system. Double-check that you’ve entered each digit correctly.

b) Check Posta Kenya Passport Tracking System Status: If the error persists despite verifying the tracking number’s accuracy, you should investigate whether the system itself has any issues. Try accessing the service using different devices or browsers or inputting a different but valid tracking number to see if the error message changes.

c) Check the Passport Status via eCitizen: In addition to using the passport tracking number, you can also monitor your passport’s status through the eCitizen platform. Pay attention to the various passport processing stages. A passport that has been printed and is ready for collection is typically marked as ‘Receiving,’ and you may receive SMS notifications regarding collection.

d) Contact the Immigration Department: If you continue to encounter the ‘Passport Tracking Number Not Found’ error, you can reach out to the Immigration department directly to inquire about your passport’s status. You can visit the Immigration department located at Nyayo House or send an email to [email protected] or call (+254) 110 923 422/3.

In conclusion, while encountering a ‘Passport Tracking Number Not Found’ error can be frustrating, understanding the potential causes and following these steps can help you address the issue and keep your travel plans on track.

Remember, staying informed about the status of your passport is crucial, especially if your journey is approaching.

Safe travels!

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