How To Check Your Water Bill On Your Phone

Check Your Water Bill On Your Phone

Here are the ways to check your water bill on your phone in Kenya:

Nairobi City Water and Sewerage Company

  • USSD Code:
    1. Dial *888# on your phone.
    2. Select option 2 – “Query Bill”.
    3. Enter your account number.
    4. Your current bill balance will be displayed.
  • Self-Care Portal:
    1. Visit the Nairobi City Water and Sewerage Company self-care portal:
    2. Register or log in with your account details.
    3. View your account information, including current balance.

Other Water Service Providers

Many other water service providers in Kenya also offer ways to check your bill on your phone. Here’s how to find out what’s available to you:

  • Check your water bill: Previous bills usually include instructions on how to check your balance with your provider.
  • Contact your provider: Get in touch with your water service provider’s customer service to learn about their mobile options for checking your bill. They might have a USSD code, app, or SMS-based system.
  • Check their website: Visit your water service provider’s website for information about online services and mobile apps they may offer.

Important Notes:

  • Have your account number ready when checking your water bill.
  • Your water service provider will be able to tell you what options are available in your specific area.


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