How to Change Your NHIF Facility

How to Change Your NHIF Facility

To change your NHIF facility, you can follow these steps:

Method 1: Using USSD Code, Mobile App, or Website:

  • Dial *155# or use the “My NHIF” mobile app on Play Store or Apple Store.
  • Select the option to change your outpatient facility.
  • Follow the prompts to choose your new preferred facility.

Method 2: Using the NHIF Website:

  • Visit the NHIF website and log in to your account.
  • Navigate to the “Facilities” section and select “Change Outpatient Facility.”
  • Choose your county and the preferred facility from the dropdown menu and confirm the change.

Method 3: In-Person Visit:

  • If you prefer an in-person approach, you can visit your nearest NHIF branch and submit the change of medical facility form.

Note that there may be a delay in processing the request, and if this takes longer than usual, you may need to restart the application. Additionally, upon successful change, you will receive a notification from NHIF informing you of the changes in your account.

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