Does Equitel Line Expire? And How To RENEW

Does Equitel Line Expire? And How To RENEW

If you’re an Equitel user in Kenya, you may wonder if your Equitel line expires. The good news is that Equitel lines do not expire. However, there are certain conditions you need to be aware of to ensure the uninterrupted use of your Equitel line. Let’s dive into the details and learn how to keep your Equitel line active.

Equitel Line Deactivation

While Equitel lines don’t have an expiration date, Equitel may deactivate your line if it remains unused for a consecutive period of 12 months. To reactivate your line, simply top up your account and make a call or send an SMS. This simple action will restore your line’s functionality, allowing you to stay connected.

Besides non-usage, there are a few other scenarios that can lead to Equitel line deactivation:

1. Non-payment of Bills

Failing to pay your Equitel bill on time can result in line deactivation. It’s important to settle your bills promptly to ensure uninterrupted service. Stay on top of your payments to keep your Equitel line active and avoid any inconvenience.

2. Fraudulent Activities

Engaging in fraudulent activities using your Equitel line can lead to line deactivation. Equitel takes such matters seriously to maintain a secure and trustworthy network for its users. Always use your Equitel line responsibly and within the confines of the law to avoid any adverse consequences.

3. Violation of Terms and Conditions

Equitel expects users to adhere to its terms and conditions. Any violation of these terms may result in line deactivation. Familiarize yourself with Equitel’s terms and conditions to ensure that you use your line in compliance with the guidelines.

How to Renew Your Equitel Line

If your Equitel line gets deactivated, don’t fret. Reactivating your line is a straightforward process. Here are a few methods to renew your Equitel line and regain full access to its features:

1. Top Up Using the Equity App

The Equity app provides a convenient way to top up your account and renew your Equitel line.

Download the Equity app from the Google Play Store or the Apple App Store, sign in with your Equity account details, and select the “Top Up” option.

Enter the desired top-up amount and proceed with the payment using a credit or debit card or your M-Pesa account.

Once the top-up is successful, your Equitel line will be renewed.

2. Top Up Using USSD Code

Another option to renew your Equitel line is by using a USSD code. Dial *144# from your Equitel phone, select the “Top Up” option, and enter the desired top-up amount. Follow the prompts to complete the payment using a credit or debit card or your M-Pesa account. Once the top-up is processed, your Equitel line will be reactivated.

3. Top Up at an Equitel Shop

For those who prefer a physical top-up experience, you can visit any Equitel shop to renew your line.

Bring your Equitel phone and ID to the shop, and ask the cashier to top up your account.

They will assist you in completing the top-up process, ensuring your Equitel line remains active.

4. Top up equitel line using MPESA or Airtel Money

Here are the steps on how to top up an Equitel line using MPESA or Airtel Money:


  1. Dial 222# from your phone.
  2. Select “Lipa na MPESA”.
  3. Select “Paybill”.
  4. Enter the Paybill number 412 222.
  5. Enter your Equitel phone number as the account number.
  6. Enter the amount you would like to top up.
  7. Enter your MPESA PIN.
  8. Confirm the transaction.

Using Airtel Money

  1. Dial 555# from your phone.
  2. Select “Airtel Money”.
  3. Select “Buy Goods and Services”.
  4. Select “Top Up Mobile”.
  5. Select “Equitel”.
  6. Enter your Equitel phone number.
  7. Enter the amount you would like to top up.
  8. Enter your Airtel Money PIN.
  9. Confirm the transaction.

Once you have completed the steps above, your Equitel line will be topped up. You will be able to make calls, send SMS messages, and use data.

Here are some other things to keep in mind when topping up your Equitel line using MPESA or Airtel Money:

  • The cost of top ups varies depending on the amount you top up.
  • You may be charged a service fee for top ups.
  • You can also set up an auto top up service so that your account is automatically topped up when it reaches a certain level.

Key Considerations for Line Renewal

While renewing your Equitel line, keep the following points in mind:

  • Top-up costs may vary based on the amount you choose to top up. Take note of the applicable rates to make an informed decision.
  • Service fees may be charged for top-ups. Be aware of any additional charges that may apply during the renewal process.
  • Consider setting up an auto top-up service to ensure your account remains funded automatically when it reaches a specified balance level. This feature adds convenience and helps prevent unintentional deactivation due to insufficient credit.

By following these steps and considerations, you can renew your Equitel line effortlessly and enjoy uninterrupted connectivity.

Remember, Equitel offers a reliable and affordable mobile network solution in Kenya. With its array of features, competitive rates, and excellent customer service, Equitel is a fantastic choice for staying connected in the digital age.

Don’t let your Equitel line lose its spark. Stay active, stay connected, and embrace the advantages of Equitel.



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